Complaints and Procedures
Each clinic area served by PartnershipProjects (Birmingham and Midlands, London., Bristol with South Gloucestershire and Somerset, Cardiff and South Wales, Portsmouth, and Hampshire, Brighton with East and West Sussex – as of Feb 2017) has a Regional Lead, who is answerable to the Associate Director of PartnershipProjects.
Any complaints will be directed to the Regional Lead. If the issue relating to the complaint cannot be resolved in communication between the Regional Lead and the complainant, it is escalated to the Associate Director of PartnershipProjects, who will formulate a written response to the complaint after sighting the relevant evidence. In the case of third party referral, e.g. local authority referral, a copy of the written response will be sent to the referrer, as well as to the complainant.
Data Storage Policies and Procedures
All notes of therapy sessions are made in black or blue ink on paper and stored in files which are locked securely in steel cabinets. Referral forms, reports and information relating to serious risk or child protection issues are in cloud storage, in compliance with data protection regulations. Notes of therapy sessions and all correspondence relating to a case are kept for a period of 20 years following the closure of the case or the last clinical contact.
PartnershipProjects is registered with the Information Commissioners Office under the Data Protection Act 1998. Our reference number is: Z3307647.
Risk Assessment Policy and Procedures
All clinical sessions take place in premises which have been specifically designed for the purpose of providing psychological therapy and have been inspected as safe to clients. As lone working is the norm, each session needs to be recorded in case notes.
Where there is a history of a young person has made allegations against care staff or professionals, the young person will not be seen alone, but will be seen together with a parent of carer. Importantly, assessment of risk to clients within the home or family environment is a standard process within therapy sessions; e.g., when specific parent, teacher or carer responses to incidents of problematic child behaviour are planned, likely responses to such action by the child or young person are elucidated, and measures to ameliorate risk to self or others are integrated in the planning as part of the therapeutic process.
Dr Jakob and all associates of PartnershipProjects hold full professional liability insurance and are registered with their respective professional organisations such as HCPC, UKCP, etc.
Safeguarding Policy and Procedures
All clinicians working for PartnershipProjects, including self-employed associates, are subject to regular, enhanced DBS checks, as required by UK law.
All clinicians receive in-service training on child protection issues once every two years. Any concerns regarding the conduct of a clinician working for PartnershipProjects towards a child, young person or vulnerable adult must be reported immediately to the Associate Director and Director of PartnershipProjects.
The member of staff or associated clinician will be immediately suspended from their clinical work and required to abstain contacting any service users pending the outcome of an investigation which will be jointly carried out by the Director and Associate Director of the company.
Where required, the Director and Associate Director will avail themselves of independent advice, including advice from the local authority.
Allegations of misconduct will be reported to the clinician’s professional organisation, to the local authority that has made the referral in the respective case, and to the local safeguarding hub.
Any concerns relating to child safety within the family or from possible third party instigators of abuse to children, young people or vulnerable adults must be reported to the Associate Director and the Director of PartnershipProjects as the organisation’s named child protection officers, within 12 hours. If child protection concerns prevail upon evaluation by the child protection officers, these will be reported to the local authority child protective services within 12 hours.